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Return Policy

Bun Al Qassab offers a customer-friendly 15-day money-back guarantee on eligible products, reflecting Omani consumer standards and our focus on premium coffee satisfaction.​

Return Conditions

  • Products must be unused, in original packaging, and undamaged within 15 days of delivery.
  • Whole bean coffee: Returnable if sealed.
  • Ground coffee: Generally non-returnable due to freshness degradation (except proven defects).
  • Custom items: Non-returnable unless defective.

Procedures

Contact via WhatsApp (+968 7116 9017) or email (info@bunalqassab.com) with order number, product details, and reason. We'll confirm and guide next steps.

Costs and Exceptions

  • Customer pays return shipping unless due to our error, defect, or delivery mistake.
  • No returns on used items, shipping fees, or after processing begins. Exchanges possible within 15 days; price differences adjusted.​

Shop confidently—your perfect roast awaits at Oman's premier roastery in Muscat.