CONTACT INFORMATION
How can I contact you?
Right here on our Contact Us page. Reach our roastery at Al-Rusayl Industrial Area, Road No: 18, Muscat, Oman by phone (+968 24413236), email (info@bunalqassab.com), or
WhatsApp Now!
WhatsApp (+968 7116 9017) for coffee inquiries, orders, or café support...!
ONLINE ORDERING AND SHIPPING ISSUES
Why was my card charged twice?
Sometimes there can be an error in processing cards online. This is likely a pending pre-authorization you see on your statement and it should disappear from your credit card transactions within a couple days.
Still experiencing an issue?
Please feel free to email us at info@bunalqassab.com with your name and order number and we can look into this further for you.
Why is my shipment delayed?
Couriers can sometimes experience influxes in orders that might overwhelm and skew expected shipment timeframes. If you haven’t already, sign up for updates on your package through your courier by referencing your tracking number.
Still experiencing an issue? We wanna stay in the loop with this! Please email us at info@bunalqassab.com with your name and order number and we can work with you to find resolution on this.
What do I do if my order arrived damaged?
We appreciate your business and want to make it right. Please email us at info@bunalqassab.com with your name and order number and a description of the issue you’re experiencing and we will work to make it right.
What do I do if I received an incorrect order?
We’re human, but we want to strive to be better and make this right for you. Please email us at info@bunalqassab.com with your name and order number and a description of the issue you’re experiencing and we will send you a correct, replacement order!
COFFEE QUESTIONS
When Do You Roast?
All of our coffee for the cafes and for online orders are roasted to order, and we roast and ship our coffees Saturday through Thursday. At most, they are shipped out or delivered to our cafes within 24hrs of being roasted.
How do I brew my coffee?
Curious about how to brew your coffee or use that new brew method? You can visit each coffee’s product page for videos of how we brewed that specific coffee on filter and espresso. These videos are found on underneath the Story section of each coffee page.
What is the best way to store my coffee?
Once one of our bags of coffee is opened, it is good for about 30 days. Our 10 oz boxes are created to be tight and act as coffee containers. Once you open your new coffee for the first time, just roll the bag up and place it back in the box with the lid shut. This will keep your coffee tasting good.
Once you have opened the 2lb and 5lb bags, simply folding it over and clamping it shut will keep your coffee fresh. However, for optimal freshness, we recommend an airtight container for these sizes of bags.
What is the Roast Level & Profile?
We roast each of our coffees to bring out its best qualities, so all of our coffees are roasted a bit different from each other. But that also means, for us, our coffees are a medium-ish roast to a lighter roast.