Shipping Policy

Bun Al Qassab delivers premium coffee across Oman with reliable, tracked service from our Muscat roastery.

Processing and Dispatch

Orders process and dispatch within 1-2 business days after payment confirmation. We prepare fresh roasts quickly for optimal flavor.

Delivery Time

Expect 2-3 business days within Oman, varying by location and courier. Delays from logistics, customs, or incomplete addresses are beyond our control—always verify your details.

Tracking

Receive tracking links to monitor via the courier's portal. Stay updated from dispatch to doorstep.

Incorrect Address Returns

Returned shipments due to wrong/incomplete addresses incur full resend and return shipping costs to the customer.

Tip: Include landmarks (e.g., Al Maabila/Seeb) for smooth delivery. Contact us at info@bunalqassab.com for questions.

Orders and Cancellations

Once payment is confirmed, orders cannot be modified. Cancellation allowed only through the website before processing begins. After shipping preparation or label generation, orders are final.

Addresses

Provide accurate details: name, street, building/house number, landmarks (e.g., Al Maabila/Seeb). Incomplete addresses may delay delivery or add fees.

Pre-Purchase Review

Review product details (roast level, grind type, specs) before payment—you're responsible post-confirmation.

Post-Purchase

No modifications/exchanges after confirmation unless cancelled pre-processing via website.

Customer Notes

Add special requests with orders; we try to accommodate but can't guarantee.

Product Exchange

Contact within 15 days of delivery for issues. We'll evaluate and guide on return/inspection if needed.

Price Differences

Pay/refund difference for exchanges based on current pricing.