Frequently Asked Questions

Sometimes there can be an error in processing cards online. This is likely a pending pre-authorization you see on your statement and it should disappear from your credit card transactions within a couple days.

 Still experiencing an issue? 
Please feel free to email us at info@bunalqassab.com with your name and order number and we can look into this further for you.

We partner with Nool parcel delivery service, which handles shipments across Oman (except Al Wusta Governorate locations). They offer home delivery and office delivery options.

If your town is not in the available delivery locations, select a nearby location for faster processing or choose home delivery.

We’re human, but we want to strive to be better and make this right for you. Please email us at info@bunalqassab.com with your name and order number and a description of the issue you’re experiencing, and we will send you a correct replacement order!

Products are delivered via Nool, with tracking available through their app or website. Delivery is efficient in covered areas, with real-time notifications for status updates.

Couriers can sometimes experience influxes in orders that might overwhelm and skew expected shipment timeframes. If you haven’t already, sign up for updates on your package through your courier by referencing your tracking number. 

Still experiencing an issue? 
We wanna stay in the loop with this! Please email us at info@bunalqassab.com with your name and order number and we can work with you to find resolution on this.  

All of our coffee for the cafes and for online orders are roasted to order, and we roast and ship our coffees Saturday through Thursday. At most, they are shipped out or delivered to our cafes within 24hrs of being roasted.  

Curious about how to brew your coffee or use that new brew method? You can visit each coffee’s product page for videos of how we brewed that specific coffee on filter and espresso. These videos are found on underneath the Story section of each coffee page.  

Once one of our bags of coffee is opened, it is good for about 30 days. Our 10 oz boxes are created to be tight and act as coffee containers. Once you open your new coffee for the first time, just roll the bag up and place it back in the box with the lid shut. This will keep your coffee tasting good.

Once you have opened the 2lb and 5lb bags, simply folding it over and clamping it shut will keep your coffee fresh. However, for optimal freshness, we recommend an airtight container for these sizes of bags.

We roast each of our coffees to bring out its best qualities, so all of our coffees are roasted a bit differently from each other. But that also means, for us, our coffees are a medium-ish roast to a lighter roast.